The service call fee covers the cost of inspecting and diagnosing issues with a single appliance according to its reported symptoms. This fee also includes a written estimate detailing the necessary parts (if required) and labor needed to repair or service the identified problems.
We charge a separate service call fee for each appliance we inspect and diagnose. This service call fee is non-refundable. However, if you approve and proceed with the repairs, the service call fee will be waived.
We process payment once the job has been completed. However, if the required repairs involve ordering specific parts, we may request a deposit in advance. Please note that both the deposit will be applied toward the total cost of your repair. This approach ensures a smooth and efficient service experience while providing you with transparency regarding all charges involved.
APPLIANCE DIAGNOSIS:
Based on the problem(s) the customer describes and upon examination, our company licensed technician will determine what repair needs necessary to resolve the problem(s). Full access to the unit must be provided by the customer. In case access to the unit is not provided by the customer, additional fees may apply for the labor performed to access the unit.
Due to the complexity of some appliances there can be additional underlying problems that cannot be determined until an “initial repair” is made. In the event an appliance has an underlying problem(s) an additional free diagnosis along with an additional revised estimate will be provided.
If a technician is dispatched to your location and, upon inspection, determines that there is no issue present or that the equipment is functioning as intended, the situation will be classified as either “No Problem Found” or “Working as Designed.” In such cases, the customer will be responsible for covering the service call fee. Please ensure that any reported issues are clearly identified before requesting technical support, as this will help avoid unnecessary charges and ensure efficient resolution of any actual concerns.
RECOMMENDATION(S):
Any recommendation(s) made by our company are not mandatory, and any actions taken by the customer are at the sole discretion and financial responsibility of the customer.
COST ESTIMATE(S):
All cost estimates are prepared according to Universal and Modern Appliance Repair's current pricing structure for maintenance and repair services. Please note that each estimate remains valid for a period of 30 days from the date it is issued. We strongly encourage customers to thoroughly review the entire estimate with their assigned technician prior to providing their signature. By signing the estimate, the customer confirms their full understanding and acceptance of the terms and pricing outlined, and agrees to proceed with the repair or service at the quoted price. This process ensures transparency and mutual agreement before any work is initiated.
Down payment/Pre-pay: A portion of the approved estimate may be collected at the time of the service call. The price of repair/service is the best price for Subzero Repair Home Service to perform the repair. This is determined and based on company operating expenses, technical skill/knowledge, technical training and certifications. In accordance with “The Major Appliance Service National Price Guide (M.A.S.P.G)” the repair cost is based on the job, not on the time the repair takes to perform. The customer agrees to pay a fee of $25.00 for each returned check.
APPOINTMENT SCHEDULING:
All of our appointments are scheduled within a three-hour time window to provide flexibility and accommodate varying schedules. Please note that appointments are assigned according to the earliest available slot to ensure prompt service for all our clients. For appointments that involve part installation, scheduling will only occur once the necessary parts have been received. This ensures that we are fully prepared to complete your service efficiently during your allotted time. Thank you for your understanding and cooperation in helping us deliver a seamless and reliable experience.
Parts(S):
Technicians carry the most commonly required parts to perform a repair. There are times when parts will need to be ordered and additional shipping and handling charges may be applied. Orders for parts are placed within 24-72 hours upon estimate approval. Depending upon part availability, most parts arrive between 1-5 business days. Upon receiving the part, the customer will be contacted to schedule the part installation. We reserve the right to keep old parts and components that have been replaced by Subzero Repair Home Service service technicians.
Back-ordered parts: In case the part is backordered, Subzero Repair Home Service will keep the customer informed. Discontinued/No Longer Available parts:When a part is discontinued or No Longer Available through manufacturer, Subzero Repair Home Service will not perform any repair.
MAINTENANCE:
Problems with appliances may be caused solely by lack of routine maintenance. Sometimes just maintenance may resolve the problem. Maintenance may be needed/ required before repair or during a repair. Maintenance is not a repair or part of repair labor. Maintenance is non-refundable.
WARRANTY:
Warranty is valid on installed parts that have been purchased through the company for a minimum of 1 year. Parts that bear warranty will be repaired or replaced at the sole discretion of Subzero Repair Home Service. Labor is warrantied for 30 days.
Please note that Subzero Repair Home Service provides no warranty for any damage resulting from external issues or interference by individuals other than authorized Subzero Repair Home Service technicians, including tampering or unauthorized attempts to sense or modify the repair. The warranty does not extend to the following components: discontinued or obsolete parts, refrigerants, filters, access valves, fuses, and wires. Our warranty strictly covers manufacturing defects only. It does not include damages resulting from water exposure, high voltage fluctuations, or any modifications or tampering performed by third-party technicians.
Additionally, Subzero Repair Home Service shall not be held responsible for any damages arising from appliance malfunctions. This includes, but is not limited to, any damage to floors, cabinets, countertops, or water leakage that may occur during the repair or removal of your appliance by our technicians. Please be advised that Subzero Repair Home Service retains the exclusive right to limit or deny warranty coverage at its sole discretion.
For our clients, we recommend reviewing these terms carefully to understand the scope and limitations of our warranty service. Our goal is to ensure clarity and transparency in all our business dealings, supporting your needs with professional and reliable appliance repair solutions. If you have any questions about these policies or require further assistance, please feel free to contact our customer service team.
Once the customer signs the completed repair invoice, it confirms that they have thoroughly reviewed and tested the appliance, and that they are satisfied with the repair services provided. By signing, the customer acknowledges that the repair work has met their expectations and agrees that the service is considered complete. Please note that, in accordance with our policy, refunds are not available for repairs that have already been finalized and approved by the customer.